For quality, value and professional service

0800 131 755

Delivery information 

It is our aim to ensure that your Gift Baskets and Gift Hampers from Creative Gift Baskets New Zealand arrive at their intended recipient, on time and in as perfect condition as when they left our premises.  Creative Gifts deliver next day throughout North Island. Please read delivery times for South Island. We make sure your gift hampers, gift baskets arrive fresh and in perfect condition as when they left our Warehouse. If you should experience any problems please contact us immediately.

Orders are dispatched from our Taupo and Auckland Warehouse : 
Delivery charges are in New Zealand dollars - Includes packaging and GST.                       

Auckland:  next business day $9.50 

Orders in by 2pm latest for week days for next day delivery.  

Please note: Some parts of Greenhithe, Hobsonville, West Harbour, Pukekohe, Beachlands, Whitford, Kumeu, Riverhead, Helensville, Kaipara, Kaukapakapa, Titirangi can come under rural delivery which will take extra day. Check encase a rural ticket is needed. 

North Island: Next Business Day $9.50  

(Check if a Rural Delivery) 
Orders in by 2pm week days for overnight delivery.  Waiheke Island $14.00 includes Rural Delivery Ticket.

Saturday Delivery North Island add $5.00

Please add $5.00 to courier charge for Saturday Delivery, orders in by 2pm Friday.

 

South Island $9.50 

(2 - 3 days Orders in by 2pm: Allow 2-3 working days e.g. If ordering Monday for Wednesday deliver

 

Rural Delivery in New Zealand add $5.00 

Allow an additional 1 to 2 working days for delivery. 

 

Delivery  Times

No couriers run on Sundays

Auckland: Order by 2pm for next business day delivery

Rest of North Island: 
Orders in by 2pm for next business day delivery.

Saturday Delivery North Island Only 

Orders in by 2pm Friday for Saturday Delivery. (North Island only)

 

South Island 

2-3 working days for delivery Orders in by 2pm.

Allow 2 days extra time to place your orders for Mothers Day, Valentines day, Father's Day,Christmas etc
Order in plenty of time e.g. Order Monday by 2pm for delivery to door Wednesday.

Rural Deliveries

additional 1-2 days longer depending on Rural Courier schedules.Add $5.00 to price.

Delivery Notes

Christmas Delivery:

Please request a delivery date when processing order. Please allow 2-3 days for order to be packed for dispatch as very busy time. Couriers can be delayed for NZ celebrations: Christmas,Fathers Day, Mothers Day. We want your Gift to arrive on time.
 

Hospital Delivery:

Please provide ward number and correct name (female patient might have checked in under their married name or maiden name). Please check with the hospital first, as often patient has checked out of the hospital by the time gift arrives. Flowers are delivered in Auckland Metropolitan areas only. Gifts shown on our website are unique to Creative Gift Baskets, Auckland and Taupo.
 

Apartments:

some apartments are security coded, there is no access.. Please ensure that someone will be home to receive the gift. A re-direction fee will apply if couriers need to go back to apartment again to deliver gift.
 

PO Box Nos:

Couriers cannot deliver parcels to PO boxes unless the receiver has an arrangement with the local post office to hold their parcels for them for collection. Rural post boxes may be taken care of by Post Office for deliveries to rural or hard-to-reach places. Provide phone number of receiver encase contact necessary.
 

Incorrect Addresses:

You will be charged a re-direction fee if the original address provided by you is incorrect, so please check that you have the correct delivery address to save time and unnecessary hassles. You are responsible for giving us the correct address.
 
Gift Boxes, Gift Baskets and Hampers, Auckland Metro, Wellington and rest of North Island overnight express.  Dunedin, Christchurch and rest of South Island allow 2-3 days.
Creative Gift Baskets are based in Auckland and Taupo. Our Dispatch Office is in Taupo. Pick ups are available from Taupo. Phone 0800 131 755.
We delivery throughout New Zealand. Central North Island, Tauranga, Coromandal, Bay of Plenty ,Katikati, Waikato Areas, Taupo, Rotorua, Turangi. Lower North Island Napier, Hastings, Wellington and all Lower North Island areas.  Auckland Metro as far as Albany.  Central Glenfield, Browns Bay, Torbay, Murray Bay, Castor Bay, Milford,Takapuna Birkenhead, Northcote, Birkdale. Auckland CBD Areas.  All of South Island:  Christchurch, Nelson, Dunedin etc. 
Returns

100% Satisfaction Guaranteed

Creative Gift Baskets will bring to you a great design, great products, and value for money. We take the upmost care in presenting, preparing and processing your order.

Creative Gift Baskets have a money back Guarantee, our professional team are here to help with your special gift and we stand by our products.

We only use fresh product and quality products.

We promise to use the products as advertised online. If for any reason a product within the basket or gift is out of stock, we will replace that product with another of the same value and quality as close to the original as possible.

Our team at Creative promise the receiver will be presented with an impressive and professionally wrapped Gift.

Our team will take the utmost care in preparing and processing your order.

We are here to solve any problems if they should arise and ensure your delivery runs smoothly.

We guarantee your satisfaction or your money back.

In the unlikely event your gift is damaged please contact us as soon as possible on 0800 131 755 or email creativegiftbaskets@xtra.co.nz so we can make arrangements for the return of the outer box with gift inside. Once gift returned we can send a replacement or refund of money. This will depend on the reason why the gift has not been accepted by receiver.